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The RightFirst Guarantee Program

3-Year Workmanship Guarantee badge for Dave's Air Conditioning Plumbing and Electrical

3-Year Workmanship Guarantee. Real callback support. Stronger protection on qualifying major work.

If Dave’s did the work and something doesn’t seem right, we want the chance to look at it. No runaround. No hiding behind fine print. We make things right.

Dave’s RightFirst callback mindset

This page explains what Dave’s stands behind: 3 years on workmanship, stronger written protection for qualifying repipes and rewires, and honest HVAC warranty guidance so homeowners know the difference between parts, labor, and real contractor accountability.

Schedule Service View Coverage
3-Year Workmanship Our broad company standard Callback Promise We don’t dodge our own work Repipe Protection No-leak workmanship focus Rewire Protection Long-term electrical workmanship HVAC Clarity Parts, labor, and member support

Understanding our coverage structure

Service Work Gets a Standard. Major Projects Get Their Own Terms.

A diagnostic repair and a complete system overhaul are two different animals. Dave’s does not force one warranty label onto every type of job.

The 3-Year Workmanship Guarantee

This is our core service-work promise. It covers the labor and installation quality behind covered service work, repairs, smaller equipment replacements, troubleshooting, and general trade work across HVAC, plumbing, electrical, and generators.

Project-Specific Warranties

Major infrastructure projects deserve written terms built around the actual scope. Qualifying whole-home repipes, DWV and sewer line replacements, whole-home rewires, major panel/service upgrades, standby generator installations, and complete HVAC replacements may qualify for specialized warranty protection.

Warranty Clarity Upfront

Manufacturer parts warranties, third-party labor policies, maintenance requirements, exclusions, and Dave’s own workmanship promise are not the same thing. We explain what is covered, what is not, and what Dave’s personally stands behind in writing before approved work begins.

The bottom line: 3 years is our service-work workmanship standard. Major projects get major-project terms.

Coverage snapshot

What Dave’s Puts in Writing

Dave’s warranty program is built around one simple idea: do the work right, explain the coverage clearly, and stand behind our workmanship after the job is done. Here’s how the RightFirst Guarantee Program breaks down.

Umbrella promise

3-Year Workmanship Guarantee

Dave’s backs the workmanship we perform for 3 years on covered repairs, replacements, installations, and approved service work. If a workmanship issue tied to our completed work shows up, we will come back, evaluate it, and make it right.

Workmanship-focused Covers the quality of our labor, installation methods, and completed work.
Trade-wide Applies across HVAC, plumbing, electrical, and qualifying whole-home work.
Callback-minded If it looks like our work may be involved, we want the opportunity to inspect it.
RightFirst standard Diagnose it correctly, fix it cleanly, verify performance, and stand behind it.

RightFirst Callback Promise

If Dave’s did the work and something does not seem right, we do not look for excuses to treat a reasonable callback like a brand-new sale.

See callback promise

Repipe No-Leak Protection

Qualifying repipes deserve stronger protection. Dave’s builds this program around long-term, no-leak workmanship accountability.

View repipe warranty

Rewire Workmanship Protection

A proper rewire should not be treated like a short-term repair. Qualifying whole-home rewires get long-term workmanship protection.

View rewire warranty

HVAC Warranty Clarity

A parts warranty is not always a labor warranty. Dave’s explains the difference between parts, labor, third-party coverage, and member support.

View HVAC protection
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The warranty detail that matters when something fails.

A manufacturer parts warranty may cover a failed component, but it does not always cover the labor required to diagnose, remove, replace, recharge, reconnect, test, and verify the system. Some companies offer separate third-party labor warranties. Dave’s explains the difference upfront — what is manufacturer-backed, what is third-party-backed, and exactly what Dave’s personally stands behind.

The part most contractors avoid talking about

If We Did the Work, We Want the Chance to Make It Right.

A warranty should not feel like a fight. If Dave’s did the work and something does not seem right, call us. We will look at it, tell you the truth, and if it is tied to our workmanship, we will make it right — no runaround, no hiding behind fine print, and no brand-new sales pitch for a reasonable callback.

Dave’s RightFirst Callback Promise
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Call us Tell us what changed or what does not seem right.
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We inspect We look at our completed work and the system around it.
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We identify cause Workmanship, equipment, maintenance, outside damage, or another issue.
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We make it right If covered workmanship is the issue, Dave’s addresses it directly.

No Runaround

We do not hide behind vague language or make homeowners chase us when a concern involves our work.

Reasonable Callback Evaluation

When a concern is related to work Dave’s performed, we do not treat a reasonable callback like a brand-new sales opportunity.

Workmanship First

If the problem is connected to our workmanship, installation methods, connections, setup, or completed labor, we address it directly under the RightFirst Guarantee Program.

Honest Findings

If the issue is not caused by Dave’s workmanship — such as failed equipment, unrelated system problems, outside damage, manufacturer parts, lack of maintenance, or modifications made by someone else — we explain that clearly instead of playing games.

Please note:

The RightFirst Callback Promise does not mean every future problem is free forever. It means Dave’s takes reasonable concerns seriously, evaluates our own work honestly, and stands firmly behind covered workmanship without turning every callback into a new diagnostic sales pitch.

This is the difference between a contractor that only wants the next job and a local company that wants to keep its name on the work.
Schedule Service Next: Repipe Protection

Plumbing work that should last

A Repipe Should Not Come With Short-Term Confidence.

When Dave’s performs a qualifying whole-home repipe or major repipe project, we do not treat it like a quick plumbing patch. A properly installed system must be clean, code-compliant, properly pitched, structurally supported, and built to last. That is why Dave’s backs qualifying water supply and drainage systems with an extended tier of protection.

Primary guarantee callout

Dave’s 10-Year Repipe Workmanship Guarantee

For qualifying whole-home repipes and approved major repipe projects, Dave’s provides a 10-year workmanship guarantee covering the joint and structural integrity of both the newly installed domestic water supply lines and the new Drain, Waste, and Vent piping. This covers the piping installation, fittings, connections, structural supports, and labor we perform. If a covered installation defect or workmanship leak shows up, we come back and make it right.

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Water supply workmanship New domestic water lines, fittings, connections, supports, and completed piping labor Dave’s installs.
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DWV workmanship New drainage, waste, and vent piping workmanship where Dave’s controls the installation and conditions.

Supply lines

Protection is focused on Dave’s newly installed pressurized water piping, fittings, supports, and workmanship-related leaks.

Drainage / DWV

Protection is focused on joint and structural integrity. Drain backups caused by blockages are not treated as workmanship leaks.

Supply & Drainage Protection

Covered workmanship is backed against leaks or structural failures caused by Dave’s installation methods, fittings, connections, structural hangers, or completed piping labor across both supply lines and main drainage stacks.

Built for Real Homes

We evaluate system pressure, drainage pitch, venting requirements, routing, accessibility, and existing structural conditions before assuming new pipe automatically solves every underlying household issue.

Clean Installation Standards

A professional repipe should never leave a homeowner with sloppy routing, improper drain sloping, weak supports, or rushed connections. Clean, code-compliant workmanship is a core requirement of this warranty.

Honest Limits & Void Conditions

This guarantee does not cover freezing, thermal expansion, excessive water pressure, drainage backups caused by household blockages, foundation movement, outside damage, third-party work, or original plumbing components Dave’s did not install.

Chemicals, snakes, and hydro-jets matter.

For DWV/drainage systems, this warranty is voided if chemical drain cleaners such as caustic acids or lye are introduced, or if any third party accesses the lines with mechanical drain cleaning equipment such as snakes or hydro-jets. A new drainage system cannot be warrantied against damage caused by harsh chemicals or outside equipment.

A repipe is one of the biggest plumbing investments a homeowner can make. Dave’s treats it that way — with precise planning, cleaner installation, and a 10-year warranty strong enough to put our name on.
Schedule Service Next: Rewire Protection

Electrical infrastructure should be built to last

A Whole-Home Rewire Should Not Be Treated Like a Short-Term Repair.

A proper rewire is not just “new wire in the wall.” It is a complete electrical infrastructure upgrade that affects home safety, long-term reliability, load handling, grounding, bonding, overcurrent protection, and future serviceability. When Dave’s performs a qualifying whole-home rewire or approved major electrical overhaul, we back our labor with long-term, project-specific protection.

Primary guarantee callout

Dave’s 10-Year Rewire Workmanship Guarantee

For qualifying whole-home rewires and approved major rewire projects, Dave’s provides a 10-year workmanship guarantee covering the installation integrity of the electrical labor we perform. This includes covered wiring installation, device terminations, junctions, splices, box installations, structural support and protection of conductors, grounding and bonding workmanship, and panel/service connections included in the approved project scope. If a covered installation defect or workmanship issue shows up, we come back and make it right.

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Wiring & terminations Conductors, device terminations, splices, junctions, boxes, supports, and completed rewire labor Dave’s installs.
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Grounding, bonding & connections Grounding and bonding workmanship, panel/service connections, and approved electrical scope Dave’s performs.

Whole-home rewires

Protection is focused on the wiring, terminations, junctions, supports, and installation workmanship Dave’s performs under the approved scope.

Panel / service connections

When included in the approved project, Dave’s stands behind covered panel, service, grounding, bonding, and connection workmanship.

Wiring & Termination Protection

Covered workmanship fully backs Dave’s-installed conductors, terminations, junctions, splices, conductor supports, device boxes, and rewire labor detailed in the approved project scope.

Built Around Safety & Code

A professional rewire must be code-compliant at the time of installation, properly grounded and bonded, correctly protected at the panel, cleanly routed, and planned around the actual load demands of the home — not slapped together just to pass a minimum inspection.

Clean Electrical Workmanship

A homeowner should never be left with messy panels, confusing junctions, loose devices, unsupported sagging wiring, sloppy panel schedules, or “good enough” electrical work hidden behind walls. Clean, organized workmanship is a core requirement of this warranty.

Honest Limits & Void Conditions

This guarantee does not cover utility-side power fluctuations, direct lightning strikes, external power surges, overloads, rodent damage, water/fire damage, customer modifications, third-party work, faulty consumer equipment, nuisance AFCI/GFCI trips caused by connected loads, or original electrical components Dave’s did not replace.

Surge protection and connected equipment matter.

Surge-related damage is not covered when the home lacks an approved, operational whole-home surge protection device where required or included in the approved scope. AFCI/GFCI nuisance tripping caused by faulty appliances, electronics, chargers, treadmills, tools, or other connected equipment is not treated as a rewire workmanship defect.

A whole-home rewire is one of the biggest electrical investments a homeowner can make. Dave’s treats it like infrastructure — planned carefully, installed cleanly, verified properly, and backed with a 10-year workmanship guarantee strong enough to put our name on.
Schedule Service Next: HVAC Warranty Clarity

The warranty gap most homeowners find out too late

A 10-Year Parts Warranty Does Not Mean 10 Years of Free Labor.

HVAC warranty language sounds simple until an air conditioner fails on a 95°F South Carolina July afternoon. The manufacturer may cover the replacement part, but the homeowner can still be responsible for the diagnostic trip, refrigerant recovery, vacuum pull-down, brazing or fitting labor, processing fees, replacement refrigerant, startup testing, and final performance verification.

Primary support structure

Dave’s HVAC Installation & Member Support Structure

For qualifying comfort systems installed by Dave’s, we break protection into four clear lines of defense: manufacturer parts warranty, Dave’s installation workmanship, available third-party labor protection, and RightFirst Comfort Plan member support. We do not hide behind vague verbal promises or bury labor limitations in fine print.

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Factory parts What the manufacturer covers on registered equipment and components.
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Dave’s workmanship What Dave’s stands behind from the approved installation scope.
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Labor protection When available, separate written third-party labor coverage has its own terms.
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Member support Comfort Plan support changes the math on qualifying future service.

RightFirst Comfort Plan Warranty Support Advantage

Active members get priority scheduling, documented maintenance history, and qualifying diagnostic-fee support on Dave’s-installed systems when a valid manufacturer warranty issue is being tracked down.

View Comfort Plan

Standby Generator Infrastructure Note

Backup power follows the same basic logic. The generator engine, chassis, alternator, and internal electronics carry manufacturer warranty terms. Dave’s stands behind the installation workmanship we perform.

The Factory Parts Boundary

A manufacturer parts warranty generally covers the failed component itself. It typically does not cover the contractor’s labor to diagnose the breakdown, recover refrigerant, install the replacement component, recharge the system, and verify operation.

Dave’s Installation Workmanship

Dave’s stands behind the installation workmanship we perform, including equipment setting, duct connections within the approved scope, high/low voltage electrical connections, condensate drain setup, airflow configuration, refrigerant charging practices, and startup procedures.

Enhanced Minor Component Labor Support

For qualifying Dave’s-installed systems maintained continuously under the RightFirst Comfort Plan, Dave’s may provide enhanced labor support on smaller manufacturer-covered components such as standard capacitors, contactors, or transformers when the system meets the written terms.

Major Sealed-System Protocols

High-labor repairs — including compressor replacements, evaporator coil changes, condenser coil swaps, heat exchanger failures, refrigerant-intensive repairs, and major sealed-system work — are handled under the manufacturer’s parts policy, approved third-party labor coverage, or written project-specific terms.

The Truth About Third-Party Labor Plans

Some 10-year labor policies are backed or administered by third-party warranty companies, not the local contractor alone. These programs can be valuable, but they have their own maintenance requirements, approval process, and coverage rules.

No Vague Shop Promises

A failed capacitor is not the same financial exposure as an 8-hour variable-speed compressor replacement. A factory parts warranty is not a labor agreement. A maintenance plan is not an insurance policy.

Plain-English warranty definitions matter.

Dave’s lays out these definitions so homeowners know where factory protection ends and where Dave’s labor support begins. Most warranty disappointment comes from what was not explained upfront. We would rather have the honest conversation before the equipment is bolted down than surprise a homeowner with a bill after the breakdown.

Comfort Plan members get more than maintenance. They get documented system history, priority support, and a clearer path when warranty questions come up.
View Comfort Plan Next: Warranty Boundaries

Clear terms protect both sides

A Strong Warranty Should Be Clear, Not Unlimited.

Dave’s stands completely behind the work we perform, but no honest contractor can pretend every future mechanical issue in a home is a workmanship defect. Systems age, parts wear out, foundations settle, drains get abused, and the South Carolina power grid has surges. Warranty clarity keeps our promise rock-solid without turning it into an unrealistic blank check.

Primary callout

Dave’s Protection Is Built Around Workmanship We Control

The RightFirst Guarantee Program covers Dave’s installation and repair labor according to the approved scope of work, written terms, documented site conditions, and the system being operated under normal, intended conditions. If an issue is directly traced back to a covered workmanship defect, we come back and fix it for free. If it is caused by environmental factors, existing system limitations, or lack of maintenance, we explain the breakdown clearly and provide options to repair it.

The Manufacturer Parts Line

The Rule We do not rewrite factory policies.

Manufacturer warranties cover physical parts according to their own engineering terms. Dave’s installation workmanship guarantee does not extend factory coverage, change manufacturer parts timelines, or automatically turn a factory-covered part into free field labor unless explicitly stated in your written project terms.

Pre-Existing Environmental Conditions

The Rule We only own what we install.

Pre-existing system issues, hidden structural damage behind walls, ancient unreplaced piping, old undersized wiring, poor previous work by other companies, structural shifting, undersized ductwork, or failing equipment outside our approved scope of work are not covered by Dave’s warranty.

System Abuse, Neglect & Improper Use

The Rule Operational neglect voids the guarantee.

Coverage is voided if system damage is caused by homeowner misuse, severe neglect, running HVAC with completely blocked filters, pouring corrosive chemical drain cleaners into plumbing lines, flushing unapproved objects like “flushable” wipes, over-pressurizing water systems, or overloading electrical circuits beyond their rated capacity.

Third-Party Interference & DIY Modifications

The Rule If someone else touches it, they own it.

Our workmanship warranty applies strictly to untouched Dave’s installations. Coverage is voided if our work is altered, repaired, modified, opened, reworked, or damaged by another contractor, an unpermitted handyman, a tenant, a utility provider, or a DIY homeowner project.

Force Majeure & Environmental Events

The Rule We do not cover acts of God or utility-side failures.

Warranty coverage does not include storm damage, flooding, house fires, direct lightning strikes, external power grid surges, utility-side supply failures, rodent or pest destruction, structural foundation movement, ground shifting, vandalism, or any other external impact event outside Dave’s control.

Maintenance Tracking & Records

The Rule Professional equipment requires documented care.

High-performance mechanical, electrical, and plumbing systems require regular maintenance to remain safe and efficient. If an extended warranty requires annual maintenance or manufacturer registration to keep coverage active, Dave’s will lay out those specific requirements upfront on your project scope.

Common-Sense Boundary Checklist

Covered examples

Loose electrical terminations made by Dave’s, leaking pipe joints installed by Dave’s, or poor initial HVAC airflow configuration tied to our completed work.

Not covered examples

A capacitor popping because of a Duke Energy power surge, a drain backing up because of baby wipes, or a compressor failing because the air filter has not been changed in a year.

The goal is simple: no games, no hidden traps, no fake “unlimited” marketing slogans — just clear coverage and real local accountability.
Schedule Service Next: FAQ

Questions homeowners should ask before the work starts

Warranty Clarity Before You Sign. Not After Something Fails.

The best warranty conversations happen before a single wrench turns. These answers explain how Dave’s 3-Year Workmanship Guarantee, project-specific warranties, manufacturer parts warranties, Comfort Plan support, and exclusions work together.

01 What does Dave’s 3-Year Workmanship Guarantee cover?

It covers the labor and installation quality behind our standard trade service work, repairs, smaller equipment replacements, troubleshooting, and general maintenance we perform. If a covered workmanship issue tied directly to Dave’s completed work shows up during those 3 years, we come back, evaluate it, and make it right at zero cost to you.

02 Is every single job covered for exactly 3 years?

No. The 3-Year Workmanship Guarantee is Dave’s core standard for everyday service and repairs. Major capital infrastructure projects are a completely different animal. Qualifying whole-home repipes, whole-home rewires, major panel/service upgrades, standby generator installations, and complete HVAC system replacements carry their own project-specific written warranty terms built around that heavier scope of work.

03 What makes a callback different from a brand-new service call?

If Dave’s performed the work and something does not seem right, we want the chance to inspect it. A reasonable callback involving our own recent work is treated with high priority — not as a brand-new sales opportunity. If the issue is tied to a covered installation defect, we fix it under warranty. If the issue is unrelated, we explain the failure clearly and provide honest repair options.

04 Does a manufacturer parts warranty include labor?

Not always. This is one of the biggest warranty surprises homeowners run into. A manufacturer parts warranty may cover the physical component itself, but it typically does not cover the field labor required to diagnose the issue, remove the failed component, handle refrigerant recovery/recharging, rebuild electrical connections, and re-verify system performance.

05 How does the RightFirst Comfort Plan help with warranty support?

Active RightFirst Comfort Plan members receive documented service logs, priority scheduling, and stronger warranty support. On a Dave’s-installed system, we waive the standard diagnostic fee for active members tracking down a valid manufacturer warranty issue and may provide enhanced labor support on smaller covered electrical or mechanical parts like standard contactors or capacitors. View the RightFirst Comfort Plan.

06 Are compressors, coils, and major HVAC failures covered for free labor?

Not automatically. Major sealed-system operations — such as compressors, evaporator coils, outdoor condenser coils, and heat exchangers — require significant field hours, specialized recovery gear, and expensive refrigerant handling. These major repairs are executed under the manufacturer’s parts policy plus any applicable written third-party extended labor protection chosen during the install.

07 What does the 10-Year Repipe Workmanship Guarantee cover?

For qualifying whole-home repipes, major DWV drain/waste/vent overhauls, and complete main sewer line replacements, Dave’s provides a 10-year workmanship guarantee covering the joint-to-joint and structural integrity of the newly installed piping we perform. Coverage is strictly tied to the approved scope of work, documented installation conditions, and the plumbing system being used as intended.

08 What does the 10-Year Rewire Workmanship Guarantee cover?

For qualifying whole-home rewires and approved major electrical infrastructure upgrades, Dave’s provides a 10-year workmanship guarantee covering the installation integrity of our electrical labor. This covers Dave’s-installed wiring, device terminations, junctions, splices, box placements, structural conductor support, grounding, and bonding workmanship detailed in the original approved project scope.

09 What specific actions can void or limit my warranty coverage?

Coverage may be limited or voided by homeowner misuse, severe operational neglect, running a system with a completely clogged air filter, pouring corrosive chemical drain cleaners, flushing unapproved foreign objects, freezing pipes due to an unheated home, over-pressurizing systems, overloading electrical circuits, external power surges, direct lightning strikes, utility-side failures, pest or rodent damage, structural foundation movement, or any modifications or repairs performed by a third-party contractor or DIY project.

10 Will Dave’s explain my exact warranty before the work begins?

Yes. Our baseline standard is transparency. We lay out the warranty breakdown before approved work begins: what Dave’s covers, what the factory covers, what requires third-party protection, and what maintenance logs or operating conditions are required to keep warranty coverage active.

Have a question about whether your repair, replacement, or major project qualifies?

Ask before the work starts. Dave’s would rather explain the coverage clearly than leave you guessing later.

Schedule Service View Comfort Plan